Work Place Coaching

Work Place Coaching

UNDERSTANDING GOOD PRACTICE IN WORKPLACE COACHING

UNDERSTANDING GOOD PRACTICE IN WORKPLACE COACHING 5

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Managing Performance &Coaching for Results

Work Place Coaching

Coaching refers to the way different leaders within a workplace come up with different solutions regarding any changes. The motive behind this fact is that diverse workplaces have various problems that demand immediate intervention (Bozer & Jones, 2018). Like for instance, an organization like the case of Apple Company has a lot of challenges that require excellent coaching from the management. Apple Company is the leading company in the whole world which deals with electronics in large amounts. In this case, the company has over 3000 workers located in every branch of operation. On the other hand, different factors support the company in becoming the largest company to compete with other emerging companies. One of the elements is none other than the quality of production guaranteed by the workers in different departments. In this case, as it is widely known that, quality of products attracts a good number of customers. Thus, the kind of goods produced by the Apple Company is of high quality as compared to other electronic shops over the whole world. There are different coaching qualities which a leader within the company or any other organization should use, and the assignment will discuss them in depth (DaviD, 2018). On the contrary, the assignment will discuss the role and responsibilities of an effective coach within the Apple Company. The assignment will, at the same time, consider how coaches within the company should contract and manage confidentiality as a way of protecting coaching ethics. Then again, the assignment will, at the same time, talk more about different coaching models and how to manage them within the workplace. Coaching has various tools that facilitate the entire process and will be dealt with in length.

Section 1: Understand the Context for Effective Workplace Coaching

AC 1.1 Describe and define the Purpose of Workplace Coaching

1) Performance Improvement

Coaching within a workplace like the case of the Apple Company is of great importance. In this case, the performance improvement of the entire company is one of the impacts of coaching by different leaders in all the departments. In this case, there are some of the leaders with less knowledge on the importance of coaching as a way of improving their overall performances (Doyle & McDowall, 2015). As a result, the organization ends up failing to satisfy the needs of the different customers. For instance, there are various factors that foster a high performance within an organization like the case of Apple Company. One of the factors is the relationship between the workers and the customers. In this case, a good leader should always monitor this particular relationship as a way of fostering good coaching qualities within the workplace. In some companies, some leaders do not understand that the relationship between the employees and the customers should be highly embraced to attract more customers and retain the existing for the benefit of that organization. The other factor which ensures a significant improvement of the company’s performance is the excellent quality of the products. In this case, some companies and organizations are in operation for the sake of delivering services to different customers without consideration of the quality of the services (Grant, 2017). In this case, the company or organization does not have a slot of the human resource. As it is widely recognized, within an organization, it is the work of the human resource to train the workers and other employees on how to improve the quality of their products and services. In companies that have a well-structured human resource, like the case of the Apple Company, the company has over the years, ensured that all the electronics are of higher quality as compared to other competitors as a way of satisfying the enormous demands of the customers. The motive behind this fact is that in every business, the management works in achieving much and huge profits as a way of sustaining the company in the field of operations.

2) Goal Setting

Goal setting within the workplace is an essential factor that comes as a result of effective coaching by different leaders. The fact behind this idea is that in some businesses, the leaders do not understand the importance of coming up with different goals to guide the business in achieving success in various operations and activities (Jones & Woods, 2016). Different purposes should be attributed to a company. One of the main goals is none other than how to attain specific profits within a given period. Thus goal setting is a feature that demands a lot of workplace coaching and can be done by any leader of the sober brain. In this case, the leader assembles all the employees and other workers and gives then different lessons on how to come up with various missions, which will help them in attaining the speculated goals. On the other hand, the setting of goals demands better strategies or well-speculated strategies that helps in achieving the set goals. One of the strategies is none-other than making the right decisions on the right ideas (Bozer & Jones, 2018)in the workplace, like the case of the Apple Company (David, 2018). In this case, the Apple Company, through the skilled leaders full of coaching qualities, has equipped knowledge on how to avoid unnecessary strategies that do not help the company in attaining huge profits.

3) Problem Solving

Different workplaces have different issues, both external and internal struggles, which hinder the organization from achieving its set goals. Thus one of the internal conflicts within a company that is solved by effective coaching is the use of poor strategies. In this case, every product deserves a specific approach during the production process (Bozer & Jones, 2018). In some organizations the management does not have the know-how on the importance of using the right strategy within their productions. As a result, the employees and other workers end up using the wrong strategies, which results in many failures of the organization or company. On the contrary, the Apple Company, through skilled management, understands well on the different strategies which should be used in various productions of different devices. The other issue which happens within a company is the employee-employer, whereby some employers do not respect the employees.

Like for instance, the relationship might be weak due to the delaying of employee leave within the workplace. As a result, the organization or company ends up suffering a lot as the employees will never work tirelessly for the benefit of the company (David, 2018). Thus it is an issue that requires quick intervention from the coaching team within the company or organization. Failure to that, the problem will keep on hindering the organization from attaining their set goals. For instance, the Apple Company has a well-skilled coaching team that ensures that in case of any issue, they are capable of resolving before affecting the company at a later date.

AC 1.2 Explain the Role and Responsibilities of an Effective Workplace Coach

1) Setting Goals within the Workplace

As illustrated, an effective leader should be in a position to come up with better rules for the benefit of the company, like the case of the Apple Company. Goal setting within the workplace is an essential factor that comes as a result of effective coaching by different leaders (Doyle & McDowall, 2015). The fact behind this idea is that in some businesses, the leaders do not understand the importance of coming up with different goals to guide the company in achieving success in various operations and activities. On the contrary, if the leader is not in a position to come up with active goals, then the company or organization will not be in a position to compete with other companies in the field of operation.

2) Better Agreement on Caching Terms

Within an organization, it is of great importance to involve other employees and workers whenever making a change. The fact behind is that, in some organizations and companies, the leaders practice autocratic leadership whereby they are responsible for coming up with their rules without the involvement of any other employee or worker within the work environment (Grant, 2017). Therefore the case applies whereby an effective coach should be in a position to agree with other workers on how to implement different elements for the benefit of the company or organization. Failure to that the employees will always feel inferior within the workplace and will not perform to their level best to the organization.

AC1.3 Describe the Behaviors and Characteristics of an Effective Workplace Coach

1) Good Listener

Leaders with excellent coaching skills should be in a position to listen to the other workers within the workplace. The motive behind this fact is that it is the right of all the workers to give personal views, which should be respected by all the other leaders. In this case, a leader can make a mistake in coming up with better strategies for the benefit of the workplace (Bozer & Jones, 2018). Thus if the plans are put in place within the organization or company, it results in many failures as they might end up bringing much loss. Therefore, if an employee spots a weak strategy, the coach leader should be in a position to pay attention and practice much patience for the employee to express their point to rectify the coach leader.

2) Open Minded Coach

Some leaders within a company do not express their feelings whenever an issue happens. The reason behind this fact is that the leaders have not gone through the training which speculates that a leader should always express their feelings without any fear as they are in charge of every situation (Bozer & Jones, 2018). For instance, a worker might use the wrong strategy different from the procedure given by the coach leader. As a result, some leaders do not question because of much fear from the feedback given by the workers and the employees (DaviD, 2018). Thus it is wrong as a coach leader should be in a position to direct and question that particular employer as a way of correcting them to avoid such mistakes in future.

AC 1.4 Explain how coaches should contract and manage confidentiality to coach ethically

Ways of Contracting and Managing Confidentiality to Coach Ethically

Respect of Workers Privacy

Within the workplace, workers have different privacies as guaranteed by their different cultures as it differs from one environment to the other. Thus, no single worker or employee will be happy when their privacy is invaded in public by their leaders within different operations (Bozer & Jones, 2018). Employees may have health issues that may not want exposed. Thus a coach leader should be in a position to understand that they should understand all the cultures that surround their workers as a way of preserving privacy. As a result, the workers and other employees will always feel accommodated and work tirelessly for the benefit of the company, as the case of the Apple Company.

Taking Action to Invaders of Privacy

Leaders in different workplaces should always impose penalties to different workers and employees for failing to follow what is speculated in the agreement contract. For example, as illustrated employee privacy should not be exposed without their permission (Doyle & McDowall, 2015). Thus, in case a particular individual reveals any private information without any consent, a coach leader should carry out disciplinary measures to the responsible individual.

Section 2: Understand the Process and Content of Effective Workplace Coaching

AC 2.1 Explain how to manage a coaching process agreeing goals and following a simple coaching model

Setting goals is one of the essential ways of achieving a coaching process. In this case, the coaches will have an outline procedure to follow without further disturbances. The current reality is the other way as the coach is in a position to understand their current reality and come up with ideas for improvement. Options are the other goal models in which a coach should be in a position to evaluate available options and maximize them as a way of managing their coaching process (Grant, 2017). The model of will is the other way in which a leader will be in a position to question the implementation of specific processes by different workers.

AC 2.2 Explain the range of tools and techniques (including diagnostic tools and those exploring learning preferences) that can be used to support effective coaching

Tools and Techniques for Effective Coaching

Both verbal and written communication channels can lead to effective communication within an organization, a situation that leads to effective coaching of different leaders. In oral communication, the leader directs communicates with the workers for the effective delivery of missions (Bozer & Jones, 2018). In written communication, the coach can use different platforms like Gmail to communicate with the workers (DaviD, 2018). The use of the SWOT analysis is the other tool that helps a coach to become active. In this case, the leader should be in a position to evaluate weaknesses, opportunities, weaknesses, and threats within the workplace to help the workers improve.

AC 2.3 Explain why it is important to maintain basic records of coaching activity and what these should contain

Importance of Maintaining Coaching Records

Future reference is the central importance of keeping and maintaining coaching records within an organization and company like the case of Apple Company (Bozer & Jones, 2018). In this case, within any organization, leaders can be fired or can retire in consideration of different situations. Thus, there are leaders within the workplace with the best coaching skills as compared to other leaders in various organizations and companies. As a result, when new leaders join the organization or company, they are briefed on different coaching skills and strategies used by different coaches. The new leaders use the records for personal improvement and in improving various activities and operations within the organization or company like the case of the Apple Company. On the other hand, the records should consist of different elements that should guide the coach leaders. The main factor is the speculated dates indicating the times and the performances of a particular strategy used by a specific leader or coach (Grant, 2017). As a result, the new leader can review and make different comparisons with other companies and organizations.

AC 2.4 Recognise any potential barriers to coaching in the workplace and explain suitable strategies to overcome these barriers

Barriers within an Organization and Different Ways of Overcoming

Resistance from the Workers

In an organization, not all of the workers are in the capacity to accept every change as speculated by the coach leader. Thus the coach leader will receive much resistance form the same leaders a situation that deserves intervention (Doyle & McDowall, 2015). In this case, the coach leader should call a meeting and practice the Lawn change theory whereby, they will explain to the workers on the importance of the change. On the other hand, the coach leader should be in a position to encourage the workers to accept the change.

Poor Business Recognition

In some organizations and companies, the management does not recognize the importance of coach leaders in different activities and operations for the coach leader to avoid such a barrier, they should be in a position to explain the importance of their presence to the management within the workplace.(Bozer & Jones, 2018).

Conclusion

Coaching refers to the way different leaders within a workplace come up with different solutions regarding any changes. The motive behind this fact is that diverse workplaces have various problems that demand immediate intervention. An organization like the case of Apple Company has a lot of challenges that require excellent coaching from the management. The assignment has discussed the role and responsibilities of an effective coach within the Apple Company. Additionally, it has considered how coaches within the company should contract and manage confidentiality as a way of protecting coaching ethics. Then again, the assignment has discussed different coaching models and how to manage them within the workplace. Coaching has various tools that facilitate the entire process and have been discussed in length. Within an organization, it is of great importance to involve other employees and workers whenever making a change. This is because in some organizations and companies, the leaders practice autocratic leadership. Moreover, workers have different privacy as guaranteed by their different cultures as it differs from one environment to the other. Thus, no single worker or employee will be happy when their privacy is invaded in public by their leaders within different operations. Future reference is the primary importance of keeping and maintaining coaching records within an organization and company like the case of Apple Company. In this case, within any organization or company, leaders can be fired or can retire in consideration of different situations.

References Bozer, G., & Jones, R. J. (2018). Understanding the factors that determine workplace coaching effectiveness: a systematic literature review. European Journal of Work and Organizational Psychology. DaviD, S. (2018). Beyond goals. Routledge. Doyle, N., & McDowall, A. (2015). Is coaching an effective adjustment for dyslexic adults?. Coaching. An International Journal of Theory, Research and Practice. Grant, A. M. (2017). The third ‘generation’of workplace coaching: creating a culture of quality conversations. Coaching. An International Journal of Theory, Research and Practice. Jones, R. J., & Woods, S. A. (2016). The effectiveness of workplace coaching: A meta‐analysis of learning and performance outcomes from coaching. Journal of Occupational and Organizational Psychology.

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