Instructions Part A: Role Play
and strategies 2. provide feedback to the Operations Manger regarding the plan and strategies
discussed. Part B: Question and answers Q1. Explain what a quality system is and its role in maintaining continuous improvement within an organisation. Q2. Explain how a knowledge management system can assist an organisation in its continuous improvement processes. Q3. Describe the benefits of regularly analysing performance.
Q4. Outline the Six Sigma continuous improvement model and explain how it can be used to measure performance. Q5. Explain why it is essential that an organisation captures information on continuous improvement processes and incorporates them into its knowledge management system. Q6. When considering areas that have been identified for further improvement, explain how continuous improvement systems relate to other systems in an organisation. Q7. Describe how an organisation’s systems and procedures can be used to support continuous improvement process. Provide three examples. Q8. Explain how technology such as computers can be used to support continuous improvement. Provide three examples.
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